In my book, System Busters: How to Stop Them in Your Business, I wrote the story of a once key player in my own company. Someone I’d also feared losing, in spite of the mistakes they made and being a little stubborn to work with at times.
I had depended on their EXPERTISE with all of our operations, and was sure, if they ever left, our company would be in big trouble. Others in our company expressed the same fears about them ever leaving.
Like many owners, I had danced around the issue and made special provisions for this “special” employee; admittedly, MY “sacred cow.”
Unfortunately, I allowed them to get away with things others could not, even as it risked alienating my entire crew. That had to change. And it DID, when I learned the power of systems!