Confronting the Author of Confusion

Confronting the “author of confusion,” head-on, can be intimidating, even scary! Not surprisingly, this mysterious unwelcome visitor seems to target small businesses, waiting for the opportunity to create turmoil. Some say the author of confusion is simply the ebb and...

A Place Called THERE

Believe it or not, there IS a place called THERE!  For years, many small business owners have shared with us their desire to go “there”. In fact, in their mind’s eye they can described how it looks, how orderly and peaceful it seems “there”. No doubt, the desire is...

We Will Refund Your Misery

Dear small business owner, are you living the life of “Les Miserables”? If so, take a few minutes to consider business process systemization. And, if you don’t like what you read here, we will refund your misery! Unless of course, you are okay with having little free...

This is What I Know

As a business owner for over three decades, THIS IS WHAT I KNOW. When there is no written operations manual for how a business runs, it’s a sure sign the owner has that critical information locked in his or her head. Therefore, when employees need access to that...