Business Owner’s Island of Isolation

Marooned on an “island of Isolation” is a lonely, desolate place where many small business owners strand themselves. For over twenty years, we’ve had the honor of speaking to countless small business owners around the globe. Unfortunately, we are no longer surprised...

An Epiphany of Business Excellence

As an owner, struggling to keep order with a small business during the early 1990’s, an epiphany of business excellence came to me, unexpectedly. A concerned friend handed me a business book, explaining “why most small businesses don’t work.” Undoubtedly, it was...

Ending the ISO Management Nightmare

Many Quality Managers and business owners agree that managing ISO for small business is a nightmare!. Why? For the simple reason, most ISO management is performed manually; therefore, time-consuming. Moreover, managing ISO’s corrective actions, preventative actions,...