I’m Mad At You!

I'm-mad-at-you-business-courtesy
I’ve been in business 35 years, and I know breakdowns in business courtesy happen all the time. But, recently I wanted to get in a certain prospect’s face and yell, “I’m really MAD at you!” The situation reminded me of a book I used to read to my son in the...

Simplification of Business

simplification of business
A popular business philosophy touted by those “in the know” is simplification of business. It can overcome big problems in small or large businesses. Simplification of business is, simply, making the decision to standardize the product sold and manufactured....

Good Luck With Your Business!

good luck with business
Preparing to depart Nashville, recently, I sat back in my Southwest Airlines seat, looking forward to speaking at a conference in New Orleans. Our flight attendants were busy securing the cabin, and began going through their procedures. This time, with more than a...

How to Add Multiple Business Locations

multiple business locations
To add multiple business locations, without chaos erupting at the various locations, you need standardization! In other words, you need well-written documents, compiled into an operations manual showing how multiple location organization works. Without written...