Follow-ship versus Leadership

leadership
Follow-ship is the repetition of doing what other people recommend or instruct, rather than stepping up and taking a leadership position. Moreover, Leadership sets the course for great, the best, the utmost! In fact, Leadership  continues the quest for improvement in...

Empty Wagons and Chaotic Businesses

empty wagons
Owners of chaotic businesses make a lot of noise, but reject quality control systems that could permanently fix the problem. One man called these owners, “empty wagons.” I guess someone could set their clock by my consistent arrival at Starbucks each...

Customer Experience Mapping

customer experience mapping
You’ve probably heard the term Customer Experience Mapping being touted these days in the business world.  So, what is it? Customer Experience Mapping allows for diagrams that illustrate the stages customers go through while interacting with a business. This includes...