Customer Experience Mapping

customer experience mapping
You’ve probably heard the term Customer Experience Mapping being touted these days in the business world.  So, what is it? Customer Experience Mapping allows for diagrams that illustrate the stages customers go through while interacting with a business. This includes...

The Dangers of Blind Accounting

blind accounting
Are you practicing blind accounting? How much do you really know about your own company’s financials? Are you able to pull a report at any given moment on the following: 1) How much does your company owe others, and how long have you owed them? [These are your...

Thieves In Your Business?

thieves-in-your-business
Are you aware there are THIEVES In Your Business? It makes my day when I get a call from an on-fire customer! This past week I heard from a special client named Charlie, wanting to give me an idea for one of my blogs. You see, Charlie owns one of three companies...

The Cost of Doing Nothing

cost of doing nothing
It’s always wise to count the cost of a project, against the cost of doing nothing! Has this ever happened to you? You failed to act on something at the right time and the lesson was severe.  If you could go back, would you make the same decision, to do NOTHING?...