Revelation to Revolution in TQM

Revolution in TQM
One of the pioneers, whose revelation for fixing quality issues in production and service, leading to a revolution in TQM (Total Quality Management), was W. Edward Deming. Deming was an educator, lecturer, author, and an internationally renowned consultant. He also...

Throw Down the Gauntlet

Throw Down The Gauntlet
When is enough, ENOUGH?  When will business owners throw down the gauntlet and issue a challenge to their employees? More importantly, a challenge to THEMSELVES. THE CHALLENGE? To defeat the ENEMY of all businesses. The adversary who opposes a clean, peaceful, and...

Your Reasonable Service

Your Reasonable Service
As a business owner, what is your REASONABLE service to clients and employees? Should you deem service to clients MORE important than your employees? You may be surprised to learn, as we were, that serving employees systematically will in turn ensure quality service...

Do The Math – If You Dare!

Do the Math
When business owners hem and haw about fixing the disorganization in their business, we simply tell them, “DO THE MATH!” Think about it. What is the TRUE COST of dumb mistakes, late delivery of products & services, and frustrating workflow miscommunications in...

A Wild Enthusiastic Optimist

Wild Enthusiastic Optimist
How do you become a wild enthusiastic optimist concerning your business? Start by considering! For instance, CONSIDER how many times employees interrupt you by asking for needed instructions to move forward with their job. How often do they ask you where something is...

Under New Management

Under New Management
“Under New Management” signs, displayed on business buildings, are there to send an important message to former customers. The sign means to convey: ♦ “Things have changed around here. We’re not who we used to be!” ♦ “Our new management team will place...

Repent From Poor Business Habits

Repent of Poor Business Habits
Repent from poor business habits before it’s too late! Don’t permit confusion to reign in your business. Whereby employees, customers and others suffer the consequences of loosey-goosey workflow processes and systems. For context, the word “repent” means to turn from...

End-to-End Systematization of Business

End-to-End Systematization
End-to-End systematization of a business starts by identifying those areas causing the most errors, stress, and/or pain. In other words, those places of constant frustration in a business that keep employees scrambling, and owners up at night. Once identifying each...

Fix What You Have First

Fix What You Have
A forward-thinking business vision is important. Nevertheless, it’s more important that you FIX WHAT YOU HAVE FIRST, before taking the next step. The old adage, “A bird in the hand is worth two in the bush,” applies here. Owners of messy businesses often have a...

Ready IN Season and OUT of Season

In Season and Out of Season
Being ready IN and OUT of season should be every small business owner’s top priority. Especially, for owners who have a vision to GROW, and grow peacefully! A conscientious owner must be READY to handle an onslaught of new sales; along with operations running like a...