Did you know, that shoot-from-the-hip business decisions are the accepted “norm” in most small companies. Yet, thousands of call-to-action decisions are necessary to correctly process many jobs and services.
Now you may be thinking, making thousands of decisions to process a job or service is a little exaggerated.
However, if that’s your assumption, here is a master control checklist from our formerly owned printing company that proves otherwise.
And it’s the same in other industries using a comprehensive Quality Assurance system.
Bottom-line is, a checklist is a system used to avoid leaving the decision-making process to human memory.
In other words, a checklist is a list of predetermined prompts calling someone to an action as to complete any process correctly.
AND importantly, consistently.
All, to achieve zero errors in products and services.
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