This last of three blogs, Systems versus Big Brother Part 3 hopes to win over some who still believe business systemization is too rigid.
Experiencing daily chaos in a business should be all an owner needs to become a believer in quality control systems. Sustainable order, via simple systems, is a proven life-changer!
One skeptic wrote, “Systemization intrudes on people’s privacy… and calling someone out for errors they make in a company is not fair. After all, we’re only human!”
It’s not the first time I’ve heard that argument! Yes, even I (another human) make mistakes; and no, we’re not robots. However, it’s important that all of us are held accountable for avoidable errors (non-conformance) in a business.
Opposition to Quality Control Systems
After listening to such opposition, I’ve found that many of those who OPPOSE systemization fail to consider the needs of a business. Those who oppose i.e., Quality and Service Control Systems, Daily Routine Checklists, and other systems that measure employee work habits, are the same ones who don’t mind using business hours for social networking (Facebook, Twitter, etc.).
Those who balk at good systems, tend to become indignant when asked about the errors they make. That’s especially true, when management seeks to determine the root cause of an error, and a right solution, so it doesn’t happen again.
Does it occur to those employees that when the company does its best to serve customers, everyone wins? The more satisfied the customers, the more the company grows! Moreover, the more the company grows, the more opportunities there are for pay raises and promotions. TEAMWORK is an age-old system that has proven essential for business growth!
Unfortunately, some would rather expend energy covering up their mistakes, than put in the effort to do their best job. They seem to count on the fact that, it’s easy to cover up their errors in a company riddled with confusion.
Team Players Support Better Systems
Thank God, most “humans” are honest enough to want to solve, rather than excuse problems. Statistically, unresolved problems cause companies unnecessary loss of time and money each year.
I have found, through direct contact with employees, that they really WANT good systems that will stop errors and chaos. Furthermore, they want to work for a company that is working at continual improvement.
“Big Brother” has nothing to do with good, workable systems!
Did I mention—Great Systems Work!
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