His experiments found that a person actually forgets a large part of what they learn within just 20 minutes.
This discovery is NOT surprising really, especially when you consider all the FORGETTING that happens in a business on a daily basis.
You know FORGETTING things, that cause mistakes and miscommunication that lead to bottlenecks and countless other types of waste.
All of which, costs money and depletes the bottom line, adding stress for owners and managers.
The fact is, FORGETTING is the archenemy of completing jobs and services correctly, and on time!